Shipping policy

Track Your Order
Once you receive your shipping confirmation email you can track your order by clicking the link in the email or by logging into your account.

Delivery Pricing

Australia Wide Standard tracked shipping is FREE for all orders over $100 . For orders under $100 the shipping fee is a flat rate of $10.50
Australia Wide Express tracked shipping is a flat rate of $15

Delivery Time Frames

delivery time frames may differ depending what state you are in 

for delivery's in Vic please allow up to 5 business days. For other states allow up to 10 business days.

Please note these time frames are approximate and based on business days from the day of dispatch and type of postage chosen.


Shipping & Delivery Policy *

- We pack and ship orders from Tuesdays to Fridays.
- If you purchase an item over the weekend or a public holiday, your parcel will be shipped on the next business day.
- ​A tracking number will be provided once your package is dispatched.

Once your order has been shipped LUNA & LUCY will not accept any responsibility for loss, delivery delay or any damage to your package. LUNA & LUCY is not liable for parcels that show as delivered and go missing. This will have to be taken up with the delivery supplier.